Logistics Padi

Overview

Logistics Padi is a delivery management platform for courier companies, online sellers, food vendors and any small business that moves goods. Each business gets its own branded ordering portal, a dashboard to run orders and riders, and live tracking for customers. We designed, built and launched it end to end, from the first process flow to the mobile apps.

The challenge

Most small logistics businesses in Nigeria don't run on software. They run on WhatsApp, phone calls, and a notebook. That works at five orders a day. At fifty, it starts costing money.

• Orders lived in chat threads. Pickup addresses, item details and recipient numbers were scattered across WhatsApp messages, so mistakes and missed orders were routine.
• Riders were hard to coordinate. Dispatchers assigned jobs by phone and had no single view of who was carrying what, or where.
• Customers kept calling to ask, "Where is my package?" With no way to track deliveries, every order created extra calls and eroded trust.
• Payments were messy. Confirming bank transfers and matching them to orders took time and led to disputes.
• Small operators looked small. Against names like GIG or Kwik, a business taking orders in a DM struggled to look professional, and custom software felt out of reach.

The goal was clear: give these businesses the same quality of tools that big logistics companies use, at a price and setup time that makes sense for a growing Nigerian business.

Our approach

1. We started with how Nigerian logistics actually works. Before designing a single screen, we mapped the real day of a dispatcher, a rider, and a customer. That meant designing for WhatsApp sharing, bank transfers, and riders on the move, not copying a Western product that doesn't fit the market.

2. We gave every business its own storefront for deliveries. Instead of building one more marketplace, we built a white-label platform. Each business sets its name, logo, and colours, then gets a branded ordering link it can drop into WhatsApp, Instagram, or its website. Customers book a delivery in a guided, step-by-step flow covering pickup, drop-off, item details, and recipient, so orders arrive complete.

3. We put the whole operation on one dashboard. The business dashboard brings orders, riders, and staff together. Dispatchers assign riders in seconds, and roles and permissions let owners give admins, dispatchers, and support staff exactly the access they need.

4. We made tracking effortless for customers. Every order gets a tracking ID. Customers check status from pickup to delivery without creating an account or calling anyone, and automated emails keep them updated at each stage.

5. We built payments around how Nigerians pay. Working with BillPadi Services, we built a bank transfer checkout with proof of payment upload, so every payment is tied to its order. We paired this with tiered, pay-per-delivery pricing from 4% down to 1%, so businesses can start free with no subscription.

6. We took it mobile. Business owners and riders don't sit at desks. We translated the web experience into iOS and Android apps so they can accept, assign and complete deliveries from their phones.

The outcome

Logistics Padi is live at logisticspadi.com, and any delivery business can register for free and launch its branded portal in minutes.

• Orders now arrive structured, not scattered. Customers place complete orders through the business's own portal, so dispatchers stop chasing details across chat threads.
• Fewer "where is my package?" calls. Customers track every order themselves with a tracking ID.
• Payments are traceable. Each order carries its own proof of payment, which cuts down disputes and manual reconciliation.
• Small businesses look established. A courier with three riders now offers the same branded booking and tracking experience as a national player.
• Room to grow. Pay per delivery pricing means a business pays nothing upfront and the platform scales with it, from one rider to a full fleet.

Key features delivered

• Branded customer ordering portal with a shareable link
• Multi-step order creation (pickup, drop-off, item, recipient)
• Real-time order tracking by tracking ID, no login needed
• Rider and fleet management with fast assignment
• Staff roles and permissions
• Bank transfer checkout with proof of payment upload
• Automated, branded order status emails
• Tiered, pay-per-delivery pricing engine with fee calculator
• Order history and search
• iOS and Android app for business owners and riders
• Super admin portal for platform oversight

Frequently asked questions

Who built Logistics Padi? Logistics Padi was built by Soft-Web Digital, a Lagos-based software development and automation company, together with payments partner BillPadi Services. Soft-Web Digital handled product strategy, design, web and mobile development, and launch.

What does Logistics Padi do? It helps logistics companies and delivery-driven businesses take orders through a branded portal, assign riders, collect payments, and let customers track deliveries, all from one dashboard.

Can Soft-Web Digital build a similar logistics app for my business? Yes. Soft-Web Digital builds custom logistics, delivery, and fleet management platforms for web, iOS, and Android. You can request a quote or book a free strategy session at softwebdigital.com.

How long does it take to build a logistics app in Nigeria? It depends on scope. A focused delivery app with ordering, tracking, and rider management can launch in 6-12 weeks. Soft-Web Digital gives a timeline after a short discovery call.

How can a logistics business stop managing orders on WhatsApp? By moving order intake into a structured booking portal, like the one Logistics Padi gives each business. Customers still find you through WhatsApp, but orders arrive complete and trackable.